HP 5Y ACTIVE CARE BLD HARDWARE SUPP

Overview

HP Active Care helps IT achieve optimal uptime and fast resolution support on HP devices.With remote technical support, predictive device health analytics, and remediation services, HP Active Care keeps employees up and running in the office or on the go. This service must be purchased with a NBD Onsite Support Care Pack to be activated.

Benefits

Fast response times: Optimize uptime by leveraging predictive analytics and proactive insights, powered by HP TechPulse. With a finger on the pulse of the health of every employee's HP device, IT can more quickly identify needed repairs and make replacements.

Quick resolutions: Help reduce device disruptions with Automatic Case Generation that opens a case when an issue is detected and triggers IT to schedule a repair.

High device uptime: Get fast, reliable response and issue resolution as remote work increases. HP Active Care triggers HP Customer Support to fast-track problem diagnosis and provides resolutions that help customers get back up and running quickly.

• Phone Support
• Remote Diagnosis
• Web Knowledge Base Access
• New Releases Update

HP Devices:

• Elitebook 1xxx 1/1/0 Warranty
• Elitebook 1xxx 3/3/0 Warranty
• EliteBook 7xx/8xx Series 1/1/0 Warranty
• EliteBook 7xx/8xx Series 3/3/0 Warranty
• ProBook 11 Education Edition NB/X360 1/1/0 Warranty
• ProBook 4xx Series 1/1/0 Warranty
• Probook 4xx Series 3/3/x Warranty
• ProBook 6xx Series 1/1/0 Warranty
• ProBook 6xx Series 3/3/0 Warranty
• ZBook Mobile WKS G4 G5 G6 Series 1/1/0 Warranty
• ZBook Mobile WKS G4 G5 G6 Series 3/3/0 Warranty