Cisco Software Support Service Premium - Service

Cisco TAC access 24 hours per day, 7 days per week to assist by telephone, or online tools with Application Software use and troubleshooting issues. Refer to Table 1 (Software Support Response Time) below for details. Support cases are prioritized over those associated with Enhanced option.

Designated Service Management (DSM) of the covered products by a technical subject matter expert during local business hours

• Phone Support
• Email Support
• Web Support
• Web Knowledge Base Access
• New Releases Update

Cisco:

• Software Title: Cisco Telemetry Broker
• Installation Type: Hosted
• Hosted Service Type: XaaS
• License Qty: 1 license